TERMS AND CONDITIONS – GAJKA.EU ONLINE STORE

I. Seller Information

Seller: Gajka Agnieszka Czerniawska
Address: Łupstych 33D, 11-041 Olsztyn, Poland
Email: pracownia@gajka.pl
Phone: +48 608 528 159

II. Definitions

1. Store – online store available at www.gajka.eu
2. Customer – any entity placing an order
3. Consumer – a natural person acting outside their trade or profession
4. Product – goods offered in the Store
5. Custom-made Product – product made according to Customer specifications
6. Contract – distance sales contract
7. Order – Customer’s declaration of intent to purchase

III. General Provisions

1. These Terms govern the use of the Store and sales of Products.
2. Contracts are concluded in accordance with Polish law and applicable EU regulations.
3. Prices are given in EUR or PLN and include VAT (if applicable).
4. Delivery costs are indicated during checkout.

IV. Conclusion of Contract

1. Placing an order constitutes an offer to conclude a contract.
2. The contract is concluded upon confirmation of the order by the Seller (e.g. via email).
3. Order processing begins after payment is received or order is confirmed (for cash on delivery).
4. Processing time is indicated on the product page.
5. The Seller may refuse an order in justified cases (e.g. incorrect data or inability to contact the Customer).

V. Payment Methods

1. Available payment methods:
   • bank transfer
   • online payments (PayU, Paynow)
   • card payment
   • PayPal
   • cash on delivery (selected countries only)
2. Online payments are handled by external payment providers.
3. Payment must be made within 3 business days unless otherwise agreed.
4. For cash on delivery orders, the Seller may require confirmation.
5. The Seller reserves the right to refuse COD orders in case of previous non-collection.
6. In case of non-collection of COD shipment, the Seller may claim reimbursement of shipping costs.
7. Refunds are made using the same payment method unless agreed otherwise.

VI. Delivery

1. Delivery is available to selected European countries.
2. Delivery cost and time are indicated during checkout.
3. The Customer should inspect the parcel upon delivery.
4. In case of damage, a damage report should be prepared with the carrier.

VII. Right of Withdrawal

1. Consumers have the right to withdraw from the contract within 14 days.
2. The withdrawal period expires 14 days after receiving the goods.
3. The Customer bears the cost of return shipping.
4. The Customer is liable for diminished value resulting from use beyond necessary inspection.

VIII. No Right of Withdrawal – Custom-made Products

1. According to EU and Polish law, the right of withdrawal does not apply to goods made to the Customer’s specifications.
2. This applies in particular to:

• baby canopies
• baby nests
• baby swaddles
• sleeping bags
• custom bedding
• fitted sheets
• crib bumpers
• braided bumpers
• play mats
• baby blankets
• bedspreads
• custom decorative pillows
• car seat covers
• custom accessories

3. These products are made according to individual specifications and are non-returnable.
4. Information about this is provided on each product page.

IX. Standard and Hygienic Products

1. Ready-made products (e.g. slatted frames, duvets, pillow inserts) may be returned within 14 days.
2. Products with direct body contact (e.g. duvets, pillows, bedding) may only be returned if:
   • unused
   • in original, sealed packaging
3. Once the sealed packaging is opened, the right of withdrawal may not apply for hygiene reasons.

X. Complaints (Non-conformity)

1. The Seller is liable for lack of conformity of goods for 2 years from delivery.
2. The Consumer may request:
   • repair
   • replacement
   • price reduction
   • termination of contract
3. Complaints can be submitted via email or in writing.
4. The Seller will respond within 14 days.
5. Lack of response means acceptance of the complaint.

XI. Limitation of Liability

1. Colors may differ due to screen settings or fabric batches.
2. Handmade products may slightly differ from photos and this does not constitute a defect.

XII. Personal Data

1. The Seller is the data controller.
2. Data is processed for order fulfillment.
3. The Customer has the right to access, correct and delete their data.
4. Details are available in the Privacy Policy.

XIII. Final Provisions

1. These Terms are governed by Polish law.
2. Consumers may use out-of-court dispute resolution methods within the EU.
3. The current version of the Terms is available on the Store’s website.